Tracked Second Class delivery: Free (2-3 working days)
Tracked First Class delivery: £1.99 or Free for orders over £30 (1-2 working days)
Special Delivery: £3.99 or Free for orders over £100 (Guaranteed Next Working Day by 1pm – you must order and complete payment by 3pm)
Saturday Delivery £8.99 (Saturday by 1pm – You must order and complete payment by 3pm) Please order any Saturday deliveries on a Friday before 3pm.
We use Royal Mail. Please specify clearly in the customer notes if you would prefer to use another courier
Please where you can contact the couriers directly for any delays with your parcels.
Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.
It depends on what shipping picked, but our standard tracked Second Class delivery is Free and take 2-3 working days
Yes you can back order items and then when we receive our delivery your items will automatically be dispatched.
It depends on the method of payment, however 1-3 business is the normal time
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If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.